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|1.||All prices are excluding VAT.|
|2.||Prices are ex warehouse.|
|3.||Goods supplied remain the property of BCE until fully paid for.|
|4.||The DEBTOR consents to the jurisdiction of the Magistrates court irrespective of the amount involved. BCE reserves the right at it's sole discretion to vary this provision.|
|5.||Transport charges including inter alia postage/railways/insurance/private contractors are for the consignee's account.|
|6.||BCE are not responsible for losses or damages incurred by 3rd parties i.e. transport companies,railways and post office.|
|7.||While the price list is valid for 3 months, due to importing factors i.e. rates of exchange, duties etc. prices can change without notice at any time.|
|8.||Discounts for smalls are on the pack size indicated only and not for single units.|
|HOW DOES IT WORK AND WHERE DO YOU STAND|
|There is no warranty or guarantee on small wares, unless something is obviously defective and breaks within a day or so of use.|
|THE WAY IN WHICH THE WARRANTY POLICY WORKS IS LISTED BELOW:|
|1.||There is A FULL ONE YEAR WARRANTY on all electrical parts including switches, transformers, armatures etc., as well as defective workmanship.|
|2.||The warranty does not extend to wearing parts such as blades, belts, bushes, etc.|
|3.||When there is a failure and claim under warranty:|
|- The claim is for the parts only.|
|- Labour is specifically excluded unless it is taken to an authorised service centre.|
|4.||Where a machine has failed and it falls within the warranty period, we would under-take the replacement of the parts ourselves,|
|PROVIDED THAT IT IS DONE IN OUR WORKSHOP OR AUTHORISED SERVICE CENTRES IN JOHANNESBURG, DURBAN,
PORT ELIZABETH AND CAPE TOWN
We are prepared to do the work in our workshop, as long as the goods are returned at your cost to our premises or authorised service centre.
The cost of transporting the goods back to you will also have to be borne by yourself.
|5.||The period of warranty is for 12 (twelve) months from date of sale to the end user which means effectively that in order to claim against us for parts, one has to produce an invoice showing the date of sale to the end user, which should also have the serial number of the machine written on it.|
|It is important that you always write the serial number of the machine on the invoice.
In the event of a customer claim this will assist you to verify that the unit was indeed purchased from you.
It is essential that you return the damaged or defective parts under warranty to us, as we need to claim from the factory.
Replacement parts will be invoiced and a credit will be issued on receipt of defective parts.
|PLEASE NOTE: If you do not have a workshop of your own;|
|We do not cover the labour involved in making good the warranty.|
|You as a dealer are responsible for labour unless you send goods to our workshop or our authorised service agent.|
|If you are outside these areas, the cost of transport to and from our workshop or our authorised service agent, is for your account.|
|PLEASE ENSURE YOU MARK UP ENOUGH TO COVER POTENTIAL WARRANTY EXPENSES|
|A credit or exchange will be processed by BCE if the conditions contained in this policy are met. Whilst we will continually strive to improve our service levels, the credit and exchange policy needs to be observed in order to minimize the negative impact that credit and returns may have on our stock replenishment and ordering systems.
Our policy therefore strives to maintain a balance between high levels of customer service and our ability to maintain an efficient stock replenishment system.
|2.||Conditions for the Processing of a Credit or Exchange|
|A credit or exchange will be processed if the following conditions are met:|
|2.1||Items must have been receipted within 14 days of requesting the credit or exchange,|
|2.2||Items must be complete and packed in their original packaging,|
|2.3||The original packaging must as far as possible, be damage free,|
|2.4||All original packing materials, manuals, blank warranty cards and other accessories and documentation must be included in the original packaging,|
|2.5||An uplift number must be obtained from BCE before processing the credit or exchange.|
|3.||The Credit and Exchange Process|
|3.1||Ensure that you are able to comply with the conditions stipulated in point 2 (above). Once you are satisfied that you comply with the conditions, contact our customer care toll-free number (0800 DEALER) or your BCE sales agent and request an uplift number (UN). This request must be completed within 14 calendar days of the receipt of the item.|
|3.2||Return the item to the BCE central warehouse in Johannesburg immediately upon the receipt of an uplift number. All items being returned must be 100% complete and must be packaged in original packaging. Please note that all items will be inspected and tested upon receipt and that transport charges on returns are for the buyers account.|
|Should you fail to comply with the above mentioned conditions and processes, no credit will be passed nor an item exchanged. The item sent for a credit or exchange will be returned to the customer.
Any discrepancies including, but not limited to, the following list will result in the item being returned to the customer and credit or replacement will not be issued.
|Items which are improperly packaged or have had their packaging damaged,|
|Items affixed with counterfeit labels or "own" label(s) or affixed with labels exhibiting tampering,|
|Items with any standard certification labels removed,|
|Selected Items with serial numbers which do not match the serial numbers on the package or invoice,|
|Any items that were sent back to BCE without first applying for the necessary uplift number.|
|It is important to note that buyouts, personalised or other customised items may not be returned for a refund unless considered faulty at time of delivery.|
Goods purchased from BCE may, under certain circumstances, be returned and credited against the dealers account. These circumstances include:
Equipment which fails to work immediately after delivery or within a period of 14 days of delivery
BCE will exchange a defective item or alternatively credit your payment of the item provided it is returned with all of its original packaging and contents.
Goods or equipment which are clearly damaged or defective on delivery
BCE will exchange a damaged item provided the damage is reported within 2 days of delivery and provided that the item was not damaged by a third party courier. All damaged items must be returned to the BCE warehouse immediately.
Incorrect goods or equipment that was erroneously delivered
BCE will exchange or credit an item that was erroneously delivered to you with the correct item or will credit your payment provided the conditions contained in point 2 (above) are met.