The BCE Warranty
What products are covered by the BCE Warranty?
BCE Products are divided into 2 categories namely Small and Electrical Appliances. Each category has different warranty terms.
What warranty is offered on smalls?
There is no warranty or guarantee on small wares, unless the product is faulty on delivery or of inferior production quality. In these circumstances, and at the sole discretion of BCE, the customer shall be entitled to a replacement product or alternatively should no such replacement exist, a full credit.
What is the period of the warranty for electrical appliances?
The warranty for electrical appliances is for the period of 1 (one) year from the date of sale by the dealer to the end user.
What is covered by the warranty?
All failures or faults of the equipment are covered by the warranty except those expressly excluded in appendix 1.
When will a warranty be invalid?
A warranty shall be deemed invalid, without limiting the generality thereof, if the fault or failure is as a result of the following:
- The improper use of the product
- The use of incorrect voltages or faults in building wiring
- Failure to use the appliance in accordance with the operating instructions
- Should any person other than a BCE technician or approved BCE service agent effect any repairs what so ever upon the product
- Or, as a result of any other cause what so ever
The decision as to whether the fault or failure is as a result of the above shall be at BCE’s sole discretion.
How do I arrange for a repair of a machine under warranty?
Goods that require repair are divided into 2 categories:
CARRY IN ITEMS
These are countertop items that do not require professional installation that can be moved relatively easily. These items will be required to be taken, at the dealer’s cost, to the nearest BCE service centre or accredited repair agent. Equipment due for repairs may be collected from dealers on delivery of new orders.
The item shall be accompanied by a copy of the invoice on which the item was sold by the dealer to the end user. The invoice shall reflect the item and the serial thereof.
Large Appliances items require professional installation and removal. In the event of a failure BCE will send a technician or accredited repair agent to the customer’s premises to carry out the repair.
The dealer shall contact the BCE service centre in order to arrange for a technician to be sent. The dealer shall, prior to a technician being dispatched, fax or email, to BCE, a copy of the invoice on which the item was sold to the end user reflecting the serial number.
Although BCE will take the greatest care to ensure all repairs are completed within 48 hours of approval, BCE cannot be held responsible for delays due to factors including but not limited to availability of parts, availability of technicians or other factors lying outside BCE’s control. Further, BCE cannot be held liable for any loss of income or other harm suffered as a result of delay in repairing equipment.
How do I complete repairs if I have my own workshop?
If you have your own workshop and are an approved BCE repair agent you may complete repairs under the following circumstances:
- BCE service centre must be contacted and emailed or faxed a copy of the invoice on which the item was sold to the end user reflecting the serial number.
- The service centre will issue a job number under which you may complete the repair and which must appear on the invoice to BCE for the repair.
- BCE will send the spares required to complete the repair. The spares will be charged and credited when the damaged parts are returned. The credit will not be issued if the damaged parts are not returned to BCE within in 14 days of completing the repair.